Política de privacidad

Last Updated: June 2, 2025

This Privacy Policy explains how XPERIENCE Spółka z ograniczoną odpowiedzialnością (“XPERIENCE”, “we”, “us”, “our”) collects, uses, shares, and protects your personal data when you use our services or interact with our website.

Data Controller
XPERIENCE Sp. z o.o.
NIP: PL5892013350
Email: friends@xperiencepoland.com

1. Why We Collect Your Data

We collect personal data in order to:

  • Deliver our travel and tourism-related services to you

  • Share necessary information with partners who fulfil the activities you book

  • Process your payments securely

  • Communicate with you about your booking, feedback, or discounts

  • Improve our services and personalise your experience

2. What Data We Collect

We only collect essential personal data, including:

  • Name and surname — to identify and manage your bookings

  • Email address and phone number — to stay in contact with you

  • Payment information — such as card details (handled by authorised payment processors)

  • Bank details — in case of international refunds

  • Photos or videos — from events, which may be published online (you can opt out)

3. How We Use Your Data

We use your personal data to:

  • Process and manage your bookings and payments

  • Provide customer service and respond to enquiries

  • Share relevant offers, updates, or thank-you messages

  • Improve website functionality and user experience

  • Collect feedback, ratings, and reviews

4. How We Share Your Data

We only share your data with:

  • Our service providers (e.g. guides or local partners) to deliver your booked services

  • Third-party payment gateways to process transactions

  • Marketing platforms, if you’ve consented to receive promotional communication

We do no sell or trade your personal data to third parties.

5. Data Retention

We retain personal data:

  • For a maximum of 5 years for tax and audit compliance

  • As long as reasonably necessary to provide our services or comply with legal obligations

6. Your Rights

Under applicable data protection laws (e.g. UK GDPR), you have the right to:

  • Access, rectify, or delete your personal data

  • Restrict or object to processing

  • Withdraw consent at any time

  • File a complaint with a data protection authority

To exercise your rights, email: friends@xperiencepoland.com

7. Data Security

We take data protection seriously and implement appropriate technical and organisational measures, including:

  • Secure Socket Layer (SSL) encryption

  • Regular malware scanning and vulnerability testing

  • Limited access to data by authorised personnel only

All transactions are securely processed through external payment providers; we do not store card details.

8. Cookies

Utilizamos cookies para:

  • Remember shopping cart items

  • Understand and save your preferences

  • Monitor site traffic and usage

You can disable cookies via your browser settings. Please note some features may not work properly if cookies are disabled, but you will still be able to place orders.

9. Third-Party Services and Links

Our website may include links to third-party sites. These sites operate independently and have their own privacy policies. We are not responsible for their content or practices, though we welcome feedback about them.

10. Advertising (Google)

We use Google AdSense and related services. These services may use cookies to deliver personalised ads based on your past visits.

We’ve implemented:

  • Informes de impresiones de la Red de Display de Google

  • Informes demográficos y de intereses

Users can opt out via:

11. Data Breaches

In the event of a data breach, we will:

  • Notify affected users by email and website notice within 7 business days

  • Inform relevant authorities where legally required

12. Email Communications & CAN-SPAM Compliance

We collect email addresses to:

  • Process bookings and send updates

  • Respond to enquiries or feedback

  • Share additional information or offers

In compliance with email regulations:

  • We do not use misleading subject lines

  • All messages clearly identify our business

  • Our emails contain a physical address

  • We honour all opt-out requests promptly

You can unsubscribe at any time by replying “Not interested.”

Contáctenos

If you have any questions about this policy or how we handle your data, please contact us via email: friends@xperiencepoland.com