TÉRMINOS Y CONDICIONES

XperiencePoland.com brand is part of XPERIENCE Spółka z ograniczoną odpowiedzialnością (LLC) registered at Malborska 3/76, 03-286 Warsaw Poland, NIP (tax ID): 5892013350, REGON: 222034323, and we look forward to the opportunity to act as your tour organiser for your travel needs in Poland. These terms and conditions (the “Agreement”) describe what you are legally entitled to expect from us when you purchase travel related services through us, in addition to your obligations as a customer. The terms “we”, “us” and “our” refer to XPERIENCE Spółka z ograniczoną odpowiedzialnością. The term “you” refers to the customer visiting our website, booking a reservation through us or otherwise using our services.

1. Nuestro acuerdo con usted

Productos y proveedores
We sell our own services which are events fully organized by us. As the other part of our operations, we also sell a variety of travel-related products from different suppliers and service providers (“Suppliers”).

Each Supplier has its own terms and conditions applicable to your booking in addition to our general terms. You are responsible for reviewing and understanding those terms. Certain software or content on our website may be owned or licensed by us or our Suppliers and may be subject to additional terms of use.

Our website, which is referred throughout this Agreement, can be found at www.xperiencepoland.com.
XPERIENCE Spółka z ograniczoną odpowiedzialnością is acting as a tour operator for products and services that are not always directly supplied by us (e.g., air carriage and ground transportation, meals, tours, cruises, etc.).

Depósitos y pagos

All deposits are non-refundable, unless explicitly agreed otherwise during the booking process.

Paying a deposit allows us to hold a reservation for you but does not guarantee the final price, which may be confirmed only upon receipt of partial or full payment and after travel documents have been issued, subject to the applicable Supplier’s terms.

We will inform you of the final payment deadline. By providing your payment information, you authorise us to charge the necessary amount and arrange payment with the relevant Suppliers.

Documentación

Our standard practice is to send all documents electronically. If you require a paper copy, we reserve the right to charge an administration fee.

Anulaciones y cambios

You are entitled to cancel your tour no later than 10 business days prior to the start of your tour and claim back a full refund (a 10% cancellation fee applies) or a voucher for 100% of the amount paid, to be used towards an alternative tour valid for one year from the cancellation date. If you cancel the tour between 10 and 5 business days before the tour date, you have the right to be refunded 50% of the amount paid. After that time, we reserve the right to retain the portion of your deposit that has already been used in preparation for your tour.

Cancellations can only be made via email to the address friends@xperiencepoland.com. We do not accept cancellations by any other channel.

Funds will be returned using the same payment method as the booking, either 7 days prior to the cancelled tour or 7 days after the cancellation is made and approved.

Vales de regalo
Gift vouchers purchased from us are valid for 365 days from the date of issue. If you wish to extend the validity of your voucher, an extension can be obtained at a cost of €49 per month or 25% of the voucher value to extend for another year.

The value of the voucher can be used against the offers and pricing available at the time of redemption. The voucher must be presented at the time of redemption and is subject to the terms and conditions applicable to the specific offer chosen.

Transfer of the gift voucher is permitted only after our explicit written acceptance. The company reserves the right to review and evaluate the transfer request, and a decision to accept or reject the transfer request will be made at the sole discretion of the company.

Our gift vouchers are non-refundable and cannot be exchanged for cash or any other monetary derivatives.

Extensions and any related inquiries regarding gift vouchers, including transfer requests, should be directed to our main e-mail address which you can find in the footer of the website.

Política de devoluciones

If an activity does not meet the conditions promised in your booking or advertised on our website, you may claim a refund of up to 100% of the deposit. Each case is reviewed individually and fairly.

Failure to attend a booked activity without giving at least 24 hours’ notice entitles us to claim the full cost of the tour. This includes any outstanding balance that was due to be paid in cash upon arrival, as services and resources are allocated in advance based on confirmed bookings.


Su aceptación de estas condiciones
Al reservar su viaje con nosotros o al utilizar nuestro sitio web, usted acepta someterse a los términos de este Acuerdo, incluidas las Partes 1 a 3 de este Acuerdo y los términos y condiciones adicionales de cualquier Proveedor que sean aplicables a su reserva, a los preparativos del viaje o al uso de cualquier contenido del sitio web. Usted se compromete, en su nombre y en el de sus representados, a cumplir con todos esos términos y condiciones, incluido el pago de todas las cantidades a su vencimiento. Usted acepta que cualquier violación de dichos términos y condiciones puede dar lugar a (a) la cancelación de su reserva o compra, (b) la pérdida de cualquier dinero pagado por su reserva o compra, (c) la denegación del acceso al producto o servicio relacionado con el viaje correspondiente, y (d) nuestro derecho a cargar en su cuenta cualquier coste en el que incurramos como resultado de dicha violación.
You represent and warrant that (a) you are of sufficient age to use our services and website and can create binding legal obligations in connection with your use (particularly with respect to the legal drinking age, which in Poland is 18 years old), (b) you are legally authorised to act on behalf of those you represent and to accept these terms and conditions on their behalf, and (c) the information provided by you or members of your group is true and accurate. You are responsible for informing such individuals of all terms and conditions applicable to their travel arrangements. You understand that you are financially responsible for any use of our services or website by you or by others using your name or account.

Si cambia su reserva

Where a change requested by you to your travel arrangements is permitted and possible, we will do our best to accommodate it without additional charges. However, if the requested change involves extra effort or results in additional costs, we reserve the right to charge you accordingly.

Si cancela su reserva
If you cancel your arrangements, you may be entitled to a full or partial refund — please refer to our cancellation policy. In addition to the cancellation terms and conditions of our Supplier(s), our standard fees will apply as outlined in your receipt or booking confirmation.
Refunds will only be issued once we have received the corresponding funds back from the Supplier.
If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim the cancellation charges through your insurer.

Si tiene una queja
If you have a problem during your ac, please inform the relevant Supplier immediately. Should they be unable to resolve the matter, please contact us without delay, either by email at friends@xperiencepoland.com or by phone on +48 575 030 301. If you fail to contact us in a timely manner, we will not be given the opportunity to investigate your complaint and attempt to rectify any issue, and this may affect your rights under this Agreement.

Documentos de viaje y destinos
Es su responsabilidad asegurarse de que todos los datos que figuran en sus documentos de viaje son correctos y poner en nuestro conocimiento cualquier error o discrepancia inmediatamente. Sus documentos de viaje son valiosos y deben protegerse como si fueran dinero en efectivo. No siempre es posible sustituir los documentos de viaje en caso de pérdida, robo, daños, etc.

Seguro
El seguro de viaje es una parte vital de sus preparativos. Le recomendamos encarecidamente que contrate un seguro adecuado para la duración de su viaje. El seguro de viaje es un elemento obligatorio de algunos planes de viaje. Podemos organizar un seguro de viaje para usted, proporcionarle un presupuesto y responder a cualquier pregunta que pueda tener sobre el seguro.

Force Majeure
In the unfortunate event of unforeseen circumstances beyond our control, such as natural disasters, war, strikes, civil unrest, or other extraordinary events affecting your travel arrangements, we will handle each case individually. Our priority is to minimize disruption and inconvenience to your plans. While we will make every effort to provide you with refunds or alternative solutions, the ability to issue refunds will be determined based on the costs incurred by us. We understand the importance of your travel experience and assure you that we are committed to doing our best to assist you during such challenging times. We kindly request your understanding and cooperation, as these situations are beyond our control. We strive to provide you with the best possible support and assistance, and we appreciate your understanding of the circumstances we may face.

Uso de nuestros servicios y del sitio web
Usted acepta que sólo utilizará nuestro sitio web o nuestros servicios para realizar reservas o compras legítimas y que no realizará reservas especulativas, falsas o fraudulentas ni reservas en previsión de la demanda. Solo utilizará nuestro sitio web y nuestros servicios de conformidad con la legislación aplicable.
Sin nuestra previa autorización por escrito, usted no puede (a) acceder, controlar o copiar cualquier contenido o información de nuestro sitio web utilizando cualquier "robot", "araña" u otro dispositivo o programa automatizado o manual, (b) establecer un enlace profundo a cualquier parte de nuestro sitio web, o (c) "enmarcar" o incorporar cualquier parte de nuestro sitio web en cualquier otro sitio web.
Nuestro sitio web puede contener enlaces a sitios web de terceros que proporcionamos únicamente para su comodidad. Debe tomar precauciones para asegurarse de que los enlaces a los que accede están libres de virus, gusanos, troyanos u otros mecanismos destructivos. La existencia de estos enlaces no implica que respaldemos dichos sitios web o cualquier contenido incluido. No somos responsables de dichos sitios web ni de su contenido, ni de las prácticas de privacidad de datos de los mismos.

Indemnización
Usted se compromete a indemnizarnos a nosotros y a nuestras filiales, y a cualquiera de nuestros proveedores, así como a los funcionarios, directores, empleados y agentes de dichas partes, por cualquier reclamación, causa de acción, demanda, pérdida, daños y perjuicios u otros costes (incluidos los honorarios legales y contables razonables) que usted o terceros presenten como resultado de (a) su incumplimiento de este Acuerdo, (b) su violación de cualquier ley o derecho de terceros, o (c) su uso de nuestro sitio web.

Política de privacidad
Usted acepta que procesemos y compartamos la información personal sobre usted y otros miembros de su grupo que nos haya proporcionado de acuerdo con los términos y para los fines establecidos en nuestra política de privacidad. Usted declara haber leído y aceptado los términos de nuestra política de privacidad, que puede encontrar en nuestro sitio web.


Garantías, renuncias y limitación de la responsabilidad

No hay garantía
While we try to ensure that the information in or through the Website is accurate, we do not provide any warranties, express or implied, in relation to its correctness, completeness, current, reliability, suitability for any purpose or otherwise (including for any information provided by third parties). We may change, add or remove information on the Website and its structure and functions at any time at our sole discretion, without specifically informing of any such change, and without removing outdated information or characterizing it as such. We may also block Users from accessing the Website or parts of it, or requires certain conditions to be fulfilled for such access. We do not provide any warranties, express or implied, in relation to the availability of the Website or its functions, that the Website is free from defects, or that the Website and the infrastructure on which it runs is free from viruses and other harmful software. Moreover, we do not guarantee that information available on the Website has not been altered through technical defects or by unauthorised third parties.

Limitación de la responsabilidad
We exclude our liability, and that of our agents and independent contractors, for damages relating to your access to (or inability to access) the Website, or to any errors or omissions, or the results obtained from the use, of the Website, whatever the legal basis of such liability would be, except liability for damages caused willfully or through gross negligence, and only to the extent permitted by applicable law. Restrictions of liability do not apply within the scope of guarantees issued, in the event of an injury to life, limb or health or for claims based on product liability regulation.


Actuamos como un contratista independiente y no existe ninguna relación de empresa conjunta, asociación o empleo entre usted y nosotros o nuestros Proveedores como resultado de este Acuerdo o su uso de nuestro sitio web.
Nos reservamos el derecho de modificar este Acuerdo en cualquier momento sin previo aviso. Consulte nuestro sitio web en www.xperiencepoland.com de vez en cuando para revisar la versión más actualizada del Acuerdo. Su acceso o uso continuado de nuestro sitio web o de nuestros servicios implica su aceptación de las modificaciones del Acuerdo. Usted no puede ceder sus derechos u obligaciones bajo este Acuerdo a ningún tercero. Podemos rescindir el presente Acuerdo en cualquier momento y por cualquier motivo, y dicha rescisión no afectará a ningún derecho de reparación que nos corresponda por ley o por equidad.
El presente Acuerdo se regirá por la legislación de la República de Polonia. Si alguna de las disposiciones del presente Acuerdo se considera inválida, ilegal o inaplicable, la aplicabilidad de las restantes disposiciones no se verá afectada ni perjudicada en modo alguno.