Coronavirus (COVID19) – Customer Information
Given the unprecedented impact of COVID-19 we have updated our booking conditions and cancellation policy to adapt better to the constantly evolving nature of this now pandemic. Today, we are publishing the amended conditions to our original Terms and conditions in order to increase our flexibility and respect our customers.
Tours between 13 March and 16 March, 2020
We have contacted all customers by phone/email and the cases are either already successfully settled or being processed.
Tours between 16 March and 6 April, 2020
The original terms and conditions for a full refund requested 10 business days before the first activity is valid as always and in addition, if you cancel the tour between 10 and 5 business days, you are entitled to either:
– 50% refund plus a 5% discount voucher for future bookings; or
– A voucher of 110% of the amount paid to use towards an alternative tour with a departure date before 1 April 2021.
Tours from 6 April, 2020
The original terms and conditions apply.
Given the proposed conditions we would like to advise that the best in the current situation for all future bookings would be to make a check with us 2 weeks prior to your arrival to Poland. The situation by that time will develop and hopefully be more clear. You will then be able to easily decide if you want a full refund no questions asked. Simply no need to panic right away 🙂